Guild Wars 2 developer ArenaNet has explained its account suspension policy following questions from players whose accounts were suspended since the game’s launch two days ago.

Posting on Reddit, ArenaNet explained that while the number of account blocks is small (less than 0.01 percent of the total player base), it felt obligated to explain its account suspension policy to those players who found themselves banned from the game, reiterating that racist names, hate speech and other unacceptable behaviour will not be tolerated.

The developer said it had already suspended some accounts displaying offensive character names or using inappropriate chat.

“When an account is blocked for a chat offense, the account is given a three-day suspension,” the developer said in the post. “When an account is blocked for an offensive name, the player is required to rename the character name and, in most cases, the account is also given a three-day suspension.”

“In a few posts on Reddit and on fan forums, players have claimed they were suspended for using a harmless-sounding character name, when in fact they were suspended for a different and truly offensive character name on their account. Others claimed that they were not told why they were suspended, but the game does give a message that states the reason for the suspension. In every case we have double-checked, the action taken on the account was appropriate.”

ArenaNet has invited players who feel they were unfairly suspended to post their character names or chat segment that led to their suspension under the Reddit post, saying it will reply “in graphic detail” with the reason for the block.

Prior to its launch two days ago, Guild Wars 2 had already achieved sales of more than one million. The game puts players into a persistent fantasy world driven by a range of dynamic events, demanding an up-front fee to play but not requiring a monthly paid subscription to continue playing.

The Guild Wars 2 naming policy can be found here.

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Spec Ops: The Line was meant to ambush players with their own expectations, according to several Yager Studios developers who spoke to Polygon about the shooter’s path from concept to critically contentious game.

“Seeing gamers go into the experience hoping to have a fun, shooty bro-romp through a Middle Eastern environment … and then slowly finding themselves falling down the rabbit hole into a darker, more contemplative, more surreal, and character-driven experience has been amazing for me,” lead designer Cory Davis told the publication.

Spec Ops: The Line’s setting and cover-based shooter mechanics were reportedly chosen at least in part to juxtapose player expectations for mindless violence with the game’s much darker approach. Davis told Polygon the game’s emotionally and morally-straining scenarios were unusual for the medium, but that publisher 2K Games was largely committed to the team’s artistic vision.

Unfortunately, that vision reportedly did not include multiplayer, though the final game did.

“[Multiplayer] was literally a checkbox that the financial predictions said we needed, and 2K was relentless in making sure that it happened,” Davis said. “No one is playing it, and I don’t even feel like it’s part of the overall package–it’s another game rammed onto the disk like a cancerous growth, threatening to destroy the best things about the experience that the team at Yager put their heart and souls into creating.”

Spec Ops: The Line was announced in 2009 for a 2011 release, but suffered multiple delays until shipping in June 2012. Take-Two, which owns 2K, reported less-than-expected sales for the game in its July earnings report.