@Gareth Robinson , the episode was good while you were talking about the controversy.
However you missed the point when you started talking about customer complaints. You said people expects crap befora a game is released – “instead of looking for sequels and new ips they just assume it will be crap” – this is wrong, people tend to assume things will be epic when you talk about their favorite sequels or titles they are looking after, specially when the media, such as game spot and other vehicles, tend to MARKET such realeases.
Another point, just after the above, where you (in my opinion) went totally in the wrong direction, was when you mentioned about people complaining, you said “they’r favorite franchise is getting ruined as if they have onership over it at the first place”. I ask you, why should people not complain? Following the shows name, “IN WITH THE OLD” would you not complain about a faulty mega-drive cartrige? Or that a dumb developer turned your castlevania into a super-mario game?
People do have the right to complain, and people do have a certain degree ownership on franchises if you think that they are the ones that support it. Criticism is good as long as fans are reasonable and protect the gaming community against corporative greed and rip offs.
It was specially funny to see this second point you made with Diablo cutcenes on the background, specially when gamespot had never mentioned anything about the severe criticism the game received from fans on any article.
My 2 cents.